Return & Refund Policy

Return Conditions

Return Period: We have a 30-day return policy.
Restocking Fee: None.
Shipping Costs for Returns: Our shipping cost is 5$ within USA.
Return Label: Customer’s responsibility
Return Acceptance: We accept returns for both defective and non-defective products.
How can customers return your products: By Mail

Eligibility Criteria

To be eligible for a return, your item must remain in its original, unused, and unworn condition, with all tags attached and in its original packaging. Additionally, you must provide proof of purchase, such as a receipt.

Initiating a Return

To begin the return process, please reach out to us at [email protected]. We will assist you with the necessary steps. Kindly note that returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you find any defects or damages, or if you receive the wrong item, contact us immediately. We will promptly address the issue and make it right.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Feel free to reach out if you have any concerns about the eligibility of your item for return.

Exchanges

For a quick exchange, we recommend returning the original item and placing a new order separately. This will help ensure a faster process in obtaining the item you want.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Refunds cannot be issued for products that are returned refused at the destination, soiled, damaged, or missing parts.

CONTACT INFORMATION

Business Name: Ecohg
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Contact: +1 (423) 582-0539
Business Mail: [email protected]
Business Address: 2201 Seacrest Blvd, Delray Beach Florida 33444, United States